Last updated: 6 April 2026
These Terms and Conditions are entered into between you (“User”, “you”) and CREATIVEIMAGEAI LTD, a company incorporated in England and Wales under company number 16694311, with its registered office at 1 St. Katharines Way, London, England, E1W 1UN (“Company”, “we”, “us”). By accessing or using the platform, you agree to be bound by these Terms.
The Platform is intended for individuals who are 18 years of age or older and who have the legal capacity to enter into binding agreements.
Certain services or features may be unavailable depending on the user’s geographic location, local legislation, or regulatory requirements.
The Platform provides an online service that enables users to browse, purchase, and sell virtual in-game items (“skins”) associated with third-party video games.
The Company does not develop, publish, or own any of the games or digital items referenced on the Platform and does not act as a game publisher or intellectual property holder. All trademarks, game titles, and digital assets displayed on the Platform remain the property of their respective owners.
The Company’s role is to provide the technical infrastructure facilitating access to and interaction with such virtual items. Depending on the nature of the transaction, the Company may act either as a direct seller of items or as an intermediary facilitating transactions between users.
Where transactions are conducted between users, the Company is not a party to such transactions and does not assume responsibility for the quality, value, or legality of items exchanged.
Users acknowledge that all items available on the Platform are digital goods intended for use within third-party gaming environments and do not constitute physical property or confer any ownership rights outside of those environments.
Certain functions of the Platform may require account registration or identity verification.
Users agree to:
For security and compliance reasons, additional verification procedures may be required before certain actions are completed, including withdrawals or other sensitive transactions.
All payments made on the Platform are processed by licensed third-party payment service providers. By completing a transaction, you agree to the terms and conditions of such providers. The Company does not store full card numbers or sensitive payment details.
Payments may, where applicable, be temporarily held and processed by third-party payment service providers for the purpose of facilitating transactions, preventing fraud, or ensuring successful delivery of virtual items. The Company does not itself hold client funds and does not provide regulated payment or financial services.
Depending on the nature of the transaction, payments may be made either directly to the Company or to other users via the Platform. Where transactions occur between users, the Company acts solely as an intermediary and is not a party to such transactions.
Any applicable fees will be clearly displayed prior to completing a transaction. By proceeding with a transaction, you agree to such fees.
The Company reserves the right to suspend, block, decline, reverse, or cancel transactions in circumstances including, but not limited to:
Users acknowledge that transactions involving digital goods are generally final and non-reversible once completed. Initiating chargebacks or payment disputes may result in account suspension or restriction.
Transaction processing times may vary depending on third-party payment providers, financial institutions, or card networks and are not guaranteed by the Company.
Withdrawal requests may only be made by users who:
Certain payment methods, card issuers, or jurisdictions may be restricted due to regulatory or compliance obligations.
Approved withdrawal requests are typically processed within 3–7 business days. The time required for funds to reach the user’s account may vary depending on banks and payment networks.
| Item | Amount |
|---|---|
| Minimum withdrawal | €10 |
| Maximum per transaction | €5,000 |
| Processing time | 3–7 business days |
Any applicable service charges or processing fees will be displayed before confirming the payout request.
Once a payout has been successfully processed, it generally cannot be cancelled at the user’s request. However, the Company may suspend, cancel, or reverse a payout where permitted by law in situations such as:
If a payout attempt fails, funds will typically be returned to the user’s balance after verification.
Withdrawal requests may be declined for several reasons, including:
Where possible, users will be notified of the reason and provided with guidance on how the issue may be resolved.
The services are not available to individuals or entities located in, established in, or ordinarily resident in jurisdictions subject to UK sanctions or other applicable restrictive measures. This includes, but is not limited to, countries subject to comprehensive sanctions such as Russia, Belarus, Iran, North Korea, and Syria.
Access to the Platform and the ability to complete transactions may also be restricted by third-party payment service providers in accordance with their own compliance obligations and applicable laws.
The Company reserves the right to restrict, suspend, or terminate access to the Platform and its services where necessary to comply with applicable sanctions laws, regulations, or requirements imposed by payment service providers.
If you believe a payment or payout has been processed incorrectly, you may submit a dispute by contacting our support team at info@2gskins.com.
Disputes should normally be submitted within 30 days of the relevant transaction date.
Card-related disputes may also be governed by the rules of the applicable card network, including Visa and Mastercard regulations.
The Company implements reasonable measures to maintain the security and proper functioning of the Platform.
The Company may require users to provide certain information for account registration and security purposes. However, payment processing and related compliance checks are performed by third-party payment service providers in accordance with their own regulatory obligations and internal procedures.
The Company does not perform regulated financial services, including payment processing, safeguarding of funds, or independent anti-money laundering monitoring.
The Company reserves the right to restrict access to the Platform, suspend accounts, or limit certain activities where misuse, fraudulent behaviour, or violations of these Terms are identified.
Failure to comply with these requirements may result in account limitations or suspension of services.
Users must not use the Platform for unlawful or prohibited activities, including:
The Company reserves the right to take appropriate action where violations occur, including suspension of access and reporting to relevant authorities where legally required.
Any Visa or Mastercard logos displayed on the Platform are used in accordance with their branding policies.
Such references do not imply endorsement, sponsorship, or partnership unless explicitly stated.
All card transactions remain subject to the rules of the relevant card scheme.
The collection and processing of personal data are governed by the Platform’s Privacy Policy.
By using the Platform, users acknowledge that their data may be processed for purposes including service delivery, fraud prevention, and compliance with legal obligations.
Users may have access to a record of their account activity, including purchases and other interactions with the Platform, where such functionality is provided.
The Company does not guarantee the completeness or real-time accuracy of such records, as certain transaction details may be dependent on third-party payment service providers.
Official transaction records and payment confirmations are provided by the relevant payment service providers.
To the fullest extent permitted by law, the Company shall not be liable for indirect or consequential damages, including loss of profits, revenue, or business opportunities.
Nothing in these Terms excludes liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.
The Company may update these Terms periodically to reflect changes in legislation, operational processes, or technical developments.
Updated versions will be published on the Platform with a revised “Last updated” date.
Continued use of the Platform following such updates indicates acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales.
Any disputes arising from or relating to these Terms shall fall under the exclusive jurisdiction of the courts of England and Wales.
For questions regarding these Terms, please contact:
CREATIVEIMAGEAI LTD
1 St. Katharines Way, London, England, E1W 1UN
Email: info@2gskins.com
If you wish to submit a complaint, please contact our support team at info@2gskins.com.
We aim to review and resolve complaints within 14 business days.
Consumers located in the European Union or the United Kingdom may also use the Online Dispute Resolution (ODR) platform provided by the European Commission: ec.europa.eu/consumers/odr
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